0
Brilliant Creations

Privacy policy



Privacy Policy

Last updated: 01:01:026


Your privacy is important to us. This Privacy Policy explains how Brilliant Creations (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you interact with us, make a purchase, or contact us.


We do not sell your personal information.


1. What Information We Collect
We may collect the following personal information when you place an order, contact us, or interact with our services:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Order and payment details (payments are processed securely by third-party providers; we do not store full payment card details)
  • Messages you send us (email, social media, contact forms, or chat)
  • Reviews or feedback you leave
  • Technical data such as IP address, browser type, and device information when you visit our website or shop


2. How We Use Your Information
We use your personal information to:

  • Process and fulfill orders
  • Communicate with you about your order, delivery, or customer service inquiries
  • Send order confirmations and important service emails
  • Improve our website, products, and customer experience
  • Comply with legal and tax obligations
  • Send marketing emails only if you have opted in

You can unsubscribe from marketing emails at any time by using the link in the email or contacting us directly.


3. Email Marketing
If you opt in during checkout or sign up separately, we may add your email address to our mailing list to send newsletters, promotions, or updates.

  • You will only receive marketing emails if you have given consent
  • You can unsubscribe at any time
  • We never sell or rent our email list


4. Sharing Your Information
We only share your information when necessary to operate our business, including with:

  • Payment processors (such as Stripe, PayPal, Klarna, Etsy Payments) to securely process transactions
  • Shipping and fulfillment providers to deliver your order
  • Website and analytics services (such as Google Analytics) to understand how customers use our site
  • Email marketing providers (such as Mailchimp, Klaviyo, or similar) if you opt in to emails
  • These third parties only receive the information necessary to perform their services and are required to handle your data securely and in accordance with their own privacy policies.


5. Third-Party Services & Platforms
Depending on how you interact with us, your data may also be collected by third-party platforms, including:

  • Google Analytics – used to understand website traffic and improve user experience
  • Social media platforms (Instagram, Facebook, TikTok, etc.) – when you message us or interact with our content


These platforms process data according to their own privacy policies.


6. International Customers
We sell internationally. If you are located outside the United Kingdom, your information may be transferred and processed in countries with different data protection laws. We take steps to ensure your data is protected in accordance with applicable laws, including GDPR.


7. How Long We Keep Your Information
We retain personal information only for as long as necessary to;

  • Fulfill orders
  • Provide customer support
  • Meet legal, tax, or accounting obligations.


When your data is no longer required, it is securely deleted.

8. Your Rights
Under data protection laws (including GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your data
  • Object to certain types of data processing

9. How We Protect Your Information

We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. This includes secure systems, limited access to data, and trusted third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. The latest version will always be available on our website or shop page.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:


Business name: Brilliant Creations
Email: [email protected]
Location: United Kingdom