Returns and refunds

Returns & Cancellations Policy

Because of the time, care, and labour involved in creating our special editions, please read the following policy carefully BEFORE placing an order with us. 

Returns

We do not accept returns or exchanges on any items unless they arrive damaged.

Each special edition is made to order and requires 2–3 months of preparation and production before shipping. For this reason, we are unable to resell returned items.

If your order arrives damaged:

• You must notify us within 48 hours of delivery

• Please provide clear photographs of the damage and packaging

• Once verified, we will offer a replacement or refund, depending on the item and stock availability

Damage caused by wear and tear, misuse, or accidental damage after delivery is not covered for replacement.

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Cancellations

You may cancel your order within 14 days of purchase.

After 14 days, cancellations are no longer accepted.

This is because production materials, time, and labour are committed early in the creation process.

By placing an order, you acknowledge and agree that:

• Work may begin shortly after purchase

• Once the 14-day cancellation period has passed, the order is considered locked into production

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Important Notes

• This policy applies to all special edition books.

• Shipping delays do not qualify for cancellation or refunds

• Please ensure your delivery address is correct at checkout, as we cannot be held responsible for orders sent to incorrect addresses.